Help and Support Center

Track a package, read a shipping guide, check service alerts, or send a message. Start with a topic below — contact the desk when the answer is not on the page.

Search help topics

Shipments and tracking

Track a packageEnter a tracking number for live scans
Where's my packageNo scan, missed transit day, or delivered but missing
Delivery ManagerReschedule, redirect, or hold a delivery
Claims CenterFile or check a claim
Proof of deliveryDownload signed delivery records

Shipping and pickup

Create a shipmentPrint a label and schedule pickup
Get ratesCompare services before you ship
Schedule a pickupRequest a courier at your door
Restricted itemsWhat you can and cannot ship
Packaging AdvisorChoose the right box or envelope

Account and billing

Invoice and billing helpRead statement lines and open a dispute
Billing and invoicesHow invoices map to tracking numbers
Communication preferencesEmail, SMS, and marketing choices
Open an accountStart shipping with published rates

Guides and network

Shipping guidesDomestic and international how-tos
Service alertsWeather and network disruptions
Locations and drop-offCenters and access points
AccessibilityHow we support assistive technology
Contact usSend a message to the support desk

Still need help?

Send a message with the tracking number, invoice number, or account email. Message desk hours are Monday–Friday, 7:00 a.m. to 7:00 p.m. local time. Tracking stays available at all hours.