Claims Center
File a claim with the tracking number, the type of loss, and what happened. Check status on the same number. Time limits run from the delivery scan, or from the day the carton should have arrived.
File or Check a Claim
Loss and Damage
Loss
No delivery scan and the transit window has passed. Track and Where's My Package first. A claim on a label that was never tendered is denied.
Where's My PackageDamage or shortage
Note it on the delivery receipt when you can. Photograph the carton, the inner packing, and the goods. Keep everything until the claim closes.
Proof of DeliveryWhat to Have Ready
- Tracking number
- The number on the label, not only an order ID. Reference search can find the number if you are the payer.
- Value
- Commercial invoice or receipt. Declared-value coverage must have been bought at booking. See InsureShield.
- Packing
- Insufficient packing is a defense. The Packaging Advisor describes carton limits; it does not prove a specific pack-out.
Also in tracking: Track a Package · Track by Reference · Multiple Shipments · Proof of Delivery
Declared Value Is Set at Booking
You cannot add InsureShield after the delivery scan. Coverage terms sit on the insurance page.